Terms of Service

"Consignment" means any cargo, parcel, or freight tendered by the Client for transport under a single tracking reference.

"Carriage" means the physical movement of a Consignment from origin to destination, including all intermediate handling, storage, customs transit, and final-mile delivery.

"Carrier" means Sovereign Freights or any sub-contracted operator, vessel, aircraft, or vehicle operator acting on our behalf.

"Force Majeure" means any event beyond the reasonable control of a party, including acts of God, war, strikes, government action, pandemics, or natural disasters.

Sovereign Freights provides international and domestic freight forwarding services including air freight, ocean freight (FCL and LCL), road transport, warehousing, customs brokerage, and door-to-door logistics. All services are subject to availability and capacity constraints.

We act as an agent in arranging Carriage and may engage third-party carriers. Sovereign Freights is not a common carrier. Liability for physical transport is governed by the applicable international convention or carrier tariff.

A binding booking is formed only upon our written confirmation (email or platform confirmation screen). Verbal commitments carry no contractual force. We reserve the right to decline any Consignment at our sole discretion, including cargo that is prohibited, undeclared, or improperly packaged.

The Client warrants that all information provided in the booking — including description, weight, dimensions, value, and HS codes — is accurate and complete. Misrepresentation constitutes a material breach entitling Sovereign Freights to immediate termination and full cost recovery.

The following categories are strictly prohibited from Carriage on the Sovereign Freights network:

• Weapons, ammunition, and military equipment (without explicit government authorisation)
• Narcotics, controlled substances, and precursor chemicals
• Counterfeit goods, pirate materials, and intellectual-property-infringing merchandise
• Currency (physical) exceeding applicable customs reporting thresholds
• Living organisms, human remains, or biohazardous material (without express written consent and required permits)
• Any goods prohibited by the laws of the origin, transit, or destination country

Detection of prohibited goods entitles us to confiscate, destroy, or surrender the Consignment to relevant authorities without liability, and the Client shall bear all resulting costs, fines, and legal exposure.

Consignments classified as Dangerous Goods under IATA Dangerous Goods Regulations (air), IMDG Code (ocean), or ADR/RID (road) must be declared at booking. Sovereign Freights requires a completed Shippers Declaration and full MSDS documentation. Undeclared DG cargo is carried entirely at the Client's risk. Additional surcharges apply to all accepted DG shipments.

Charges are as quoted at booking and are firm for 48 hours from quotation. All invoices are payable in USD within 30 days of invoice date. Overdue balances attract interest at 1.5% per month. Sovereign Freights holds a Carrier's Lien over all goods in its possession until all outstanding charges are settled.

The Client is responsible for all applicable customs duties, taxes, levies, port charges, and demurrage. Where Sovereign Freights advances these on behalf of the Client, they are immediately reimbursable plus a 5% handling fee.

Sovereign Freights' liability for loss, damage, or delay is strictly limited as follows:

• Air Freight: 22 SDR per kilogram (Warsaw/Montreal Convention)
• Ocean Freight: 2 SDR per kilogram or 666.67 SDR per package, whichever is higher (Hague-Visby Rules)
• Road Freight: 8.33 SDR per kilogram (CMR Convention where applicable)
• Door-to-Door / Multimodal: Governed by the mode of transport responsible for loss

These limits are absolute. In no event shall Sovereign Freights be liable for consequential loss, loss of profit, market loss, or indirect damages of any kind, regardless of whether advised of the possibility of such loss.

Liability is wholly excluded for: Force Majeure events; incorrect or incomplete information provided by the Client; inherent vice of the goods; insufficient packaging; delays attributable to customs authorities; or acts of third-party carriers beyond our direct control.

Our standard service does not include cargo insurance. The Client is strongly advised to obtain All-Risk cargo insurance covering the full commercial invoice value plus 10%. Sovereign Freights can arrange marine cargo insurance as an add-on service at the Client's request and cost. Insurance certificates are issued by our panel underwriters and are subject to their terms and conditions.

The Client is the importer/exporter of record and bears full responsibility for compliance with all applicable customs laws, export control regulations, sanctions regimes (including OFAC), and trade restrictions. Sovereign Freights may, where engaged as customs broker, act as agent on behalf of the Client but provides no legal advice and accepts no liability for regulatory penalties attributable to the Client's declarations.

All claims for loss or damage must be submitted in writing within the following timeframes from delivery (or expected delivery in case of loss):

• Visible damage: at time of delivery, noted on proof of delivery
• Concealed damage: within 7 days of delivery
• Total loss: within 60 days of expected delivery date

Claims must be accompanied by the original tracking ID, photographic evidence, commercial invoice, packing list, and a written account of the damage. Late claims are absolutely time-barred.

Access to the Sovereign Freights digital platform is granted for legitimate commercial tracking and booking purposes only. Any attempt to reverse-engineer, scrape, overload, or manipulate the platform constitutes a breach of these Terms and may constitute criminal offence under the Computer Fraud and Abuse Act (18 U.S.C. § 1030). Public users may access shipment tracking using the exact tracking ID only; no account or personal data is exposed through this channel.

These Terms shall be governed by the laws of the State of New York, United States of America. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably within 30 days shall be submitted to binding arbitration under the rules of the American Arbitration Association, seated in New York City, conducted in English. The award shall be final and enforceable in any court of competent jurisdiction.

Sovereign Freights may amend these Terms at any time by posting the revised version to this page. Continued use of our services after the effective date of any revision constitutes your acceptance of the revised Terms. Material changes will be communicated via email to registered account holders with 14 days' notice.

For legal enquiries, send written correspondence to: legal@sovereignfreights.org or by post to the company address above. For operational support, contact our 24/7 team via the Contact page.